What is the delivery lead time?
The delivery lead time for all of our products is as a rule of thumb up to 5 working days to dispatch from proof approval with the exception of some items indicated on the website. Delivery is generally made the next working day after dispatch via our overnight courier, Royal Mail First Class or our own vans. Whilst we only use reputable couriers we cannot be held liable for any delays caused by the courier - sadly that is out of our control!
* Delivery as described above is for mainland UK and Highlands and Islands may take 2-5 days extra.
Can I upgrade my delivery?
Yes you can upgrade** your delivery to the following services. These are not available to order on the website - please contact us or advise us by using the additional information box during checkout if you would like to use one of these services. A member of the team will contact you to take the additional payment once your order is being processed.
- Next working day by 10.30am: £25.00
- Next working day by noon: £20.00
- Saturday delivery: £35.00
VAT applies on all of these prices. **These enhanced delivery options are not available for delivery to Highlands, Islands, Northern or Republic of Ireland and Channel Islands.
Do you ship outside of the UK?
We can ship to anywhere in the world, but this is an additional service with costs based upon weight of the consignment. Please contact us at email@example.com for more information.
What if I miss my delivery?
On the day of your delivery if nobody is available to sign for your order when the courier attempts delivery then a calling card is left. It will have a telephone number on it which you will need to call and rearrange delivery of your order directly with the courier. You can also call us on 01403 710359 and we will do what we can to re-arrange the delivery for you.
Can I change my order and delivery address?
Once you've checked-out your order will begin going through the production process. In terms of printing it may not be possible to make changes to it once we've begun. If you need to change the address you want your order delivered to we can usually do this if your order is 'in progress'. For change of delivery address etc. we will need your instructions in writing sent to firstname.lastname@example.org and we will do our best to accommodate you.